By Callum Ludwig
Media outlets have recently shared a video from an incident in Wandin North on Friday 9 December in which an Australia Post delivery driver is seen driving with the boot of the van wide open.
Parcels were seen falling out of the vehicle and onto the road in the video. In total, five parcels had to be recovered and were since delivered without damage.
An Australia Post spokesperson said they take seriously their responsibility to deliver mail and parcels in our care and the vast majority make it to their destination safely.
“This does not meet the high service standards we expect of our people to deliver to the community and we sincerely apologise,” they said.
“All parcels have since been accounted for and delivered safely.”
The incident is believed to have been an honest mistake but Australia Post is working with contractors to ensure similar incidents do not occur again.
Australia Post is expected to deliver over 52 million parcels throughout December, with the last two years each reaching that figure.
