
HEALESVILLE Toyota is on a winning streak… and has the awards to show for it.
They have won the Australian Automotive Dealers Association (AADA) retail motor industry awards, Castrol Service Award Category 1, two years in a row now and show no sign of slowing down.
“It’s a big deal for the automotive industry and it’s a big deal for us,” service manager Barry Cripps said.
“We work hard as a team to make our customers happy and it’s paying off,” he said.
Healesville Toyota has been a family-operated business for the past 26 years, which is part of its appeal to loyal customers.
“People know who we are and know they can trust us,” Mr Cripps said.
“It’s easier for them to do business with people they know rather than strangers.
“We try and provide a relaxed environment where customers can ask us questions about the vehicles and we can provide them with the information they need.”
With their laid back approach and customer focus, Healesville Toyota has built a loyal clientele who keep coming back.
“The AADA award we have received is based on very high customer satisfaction results, along with efficient and productive service operations” Mr Cripps said.
“And luckily, our customers seem to think pretty highly of us too.”
In addition to this, both Service and Parts Departments picked up excellence awards from Toyota for 2006.
“It is satisfying to know that we have picked up this award being that we operate in such a very competitive environment,” parts manager David Harrison said.
“With great back up service from the Toyota parts warehouse we can obtain parts generally in a very short time, keeping your car off the road for the least possible time.”
Healesville Toyota has received the prestigious Presidents Award for Excellence seven times over 1997, 1998, 1999, 2000, 2001, 2003 and 2004.
They have also been Toyota’s Dealer of the Year eight times from 1996, 1997, 1998, 1999, 2000, 2001, 2003 and 2004.
Healesville Toyota is dedicated to customer satisfaction and will satisfy every need from buying a new vehicle to the servicing and maintenance on a current vehicle.
If anyone is looking to buy a new Toyota or a quality used vehicle, come and see the award-winning team at Healesville Toyota.